Frequently Asked Questions
What method of cleaning do you
use?
As professionals, we are trained in using all of
the cleaning methods. We normally use the method recommended/required by the
carpet manufacturer. In most cases this will be hot water extraction, also
known as steam cleaning.
Can you remove pet urine spots and
stains from my carpet?
Urine spot restoration can be a complicated
procedure. The type of carpet and the degree of contamination greatly
affects the outcome. Often we are able to achieve very satisfactory results
using new topical solutions and treatments.
Will cleaning cause my carpet to
re-soil faster?
No. We use the best cleaning solutions and cleaning
procedures. Our solutions are formulated to not cause re-soiling and our
procedures leave minimal residue, leaving your carpet soft and clean.
Does cleaning remove the stain
protection from my carpet?
No. The primary cause of loss of carpet protector
is the daily foot traffic and use of the carpet. Carpet protector is a clear
coating on a flexible fiber. Over time, the flexing of the carpet fibers
will cause the protector to flake off.
Is it a good value to restore the
carpet protection?
Yes. The fiber manufacturers put protector on the
carpets to resist soiling. Protector wears off due to normal use. Restoring
the protector will keep your carpets looking clean longer.
Why are your prices higher than
the coupons I receive in the mail?
Carpet cleaning is not a commodity. Service,
quality and expertise will vary. In most cases you get what you pay for. We
also believe in straight forward pricing and do not have hidden charges.
Are your cleaning solutions safe
for my family?
Yes. We are very aware and concerned about using
the safest products in your home. At your request, we will gladly provide
you with safety information about any of the products we use in your home.
How often should I have my carpets
cleaned?
The carpet mills recommend annual professional
cleaning for residential carpets. The other variables you should consider
are the color and style of your carpet, amount of use, and any health
related concerns of family members.
Does your cleaning fulfill the
warranty requirements for my carpet?
Yes. The technician training, method of cleaning,
equipment, and cleaning solutions all fulfill carpet warranty cleaning
requirements.